Privacy Policy

1. Introduction

PakaPay Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and safeguard your personal details when you visit our website, register a client account, use our API integrations, or make financial transactions. We adhere strictly to regional data protection acts (such as NDPR, General Data Protection Regulations, and local digital privacy laws).

2. Information We Collect

We collect several types of details to secure transactions, comply with compliance laws, and deliver services:

• Account Details: Full name, email address, password hash, and preferences provided during registration.
• KYC / KYB Verification Data: Government-issued identification credentials, registration certificates (for merchants), selfie photo data, and address confirmations.
• Financial Transaction Data: Details of wallet transfers, payouts, ticket purchases, donations, including recipient details, amounts, references, and timestamps.
• Technical Usage Details: Internet Protocol (IP) addresses, device types, browser categories, operating systems, and page navigation statistics.

3. How We Use Your Data

We process your personal information under lawful bases for the following goals:

• To authenticate your identity and administer your account.
• To execute peer-to-peer transfers, deposits, and process ticket and donation logs.
• To monitor account activities to prevent fraudulent logins, money laundering, and scams.
• To comply with regulatory guidelines set by Central Banks and file Suspicious Activity Reports (SAR).
• To resolve support tickets and manage client correspondences.

4. Sharing Your Information

We do not sell, rent, or trade your personal profiles to third-party advertising companies. We may share relevant data with:

• Service Providers: Payment gateways and SMS validation services that assist in completing transactions.
• Regulatory Authorities: Financial intelligence units and central banking auditors to satisfy legal reporting and KYC audit guidelines.
• Legal Representatives: In response to verified subpoenas, court orders, or operational investigations.

5. Data Retention & Erasure

Under financial compliance guidelines, PakaPay is legally obligated to retain user verification records and transaction ledgers for a minimum of five (5) years following the closure of your account. You have the right to request the correction of inaccurate data or ask for account deletion, subject to these compliance retention limitations.

6. Security of Your Data

We use administrative, technical, and physical security measures to safeguard your personal data. While we take reasonable steps to secure the information you provide, please be aware that no security system is completely impenetrable. Users are responsible for keeping account passwords confidential.

7. Contact Data Protection Officer (DPO)

If you have concerns about how your personal details are processed, or if you wish to exercise your rights under data protection acts, you can email our DPO directly at dpo@pakapayltd.com.